Privacy Policy

Information We Collect

We collect information you provide directly to us when you book service, request an estimate, or contact us: your name, phone number, email address, service address, and details about your vehicle (make, model, and VIN) and the work you need done. If you contact us through the website, by phone, or by text message, we keep a record of that communication so we can follow up on your service.

How We Use Your Information

We use your information to provide our services: scheduling and confirming appointments, dispatching a technician to your location, preparing estimates, invoicing, responding to your questions, and following up after a completed job, including asking how we did and inviting you to leave a review. We do not use your information for anything unrelated to serving you as a customer.

Text Messaging and Mobile Information

If you provide your mobile number when booking service, you agree that Whicker's Mobile Automotive may send you text messages about your service: appointment confirmations, technician arrival updates, estimates, and a review request after the work is complete. Message frequency varies with your service activity. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We use a messaging platform solely to deliver our own messages to you; it may not use your number for any other purpose. You can opt out of text messages at any time by replying STOP. Reply HELP for help, or contact us at info@whickersmobileautomotive.com. See our Terms & Conditions for the full text messaging terms.

How We Share Information

We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate (for example, our scheduling, invoicing, and messaging platforms), and only so they can perform those services for us. We may also disclose information if required by law.

Data Retention and Security

We keep customer records for as long as needed to serve you and to meet legal and accounting requirements. We take reasonable measures to protect your information against unauthorized access, loss, or misuse.

Your Choices

You may ask us at any time to update or delete the information we hold about you, or to stop contacting you, by emailing info@whickersmobileautomotive.com or calling (843) 928-2819.

Changes to This Policy

If we make material changes to this policy, we will post the updated version on this page with a new effective date.