Privacy Policy

Information We Collect

We collect information you provide directly to us when you book service, request an estimate, or contact us: your name, phone number, email address, service address, and details about your vehicle (make, model, and VIN) and the work you need done. If you contact us through the website, by phone, or by text message, we keep a record of that communication so we can follow up on your service.

If an authorized Whicker representative connects our Intuit QuickBooks Online company, the connection may provide access to business profile information, chart-of-accounts data, vendors, customers, expenses, invoices, payments, and other transaction details available through the approved Intuit permissions. The connection also returns an Intuit company identifier and OAuth credentials used to maintain authorized access.

How We Use Your Information

We use your information to provide our services: scheduling and confirming appointments, dispatching a technician to your location, preparing estimates, invoicing, responding to your questions, and following up after a completed job, including asking how we did and inviting you to leave a review. We do not use your information for anything unrelated to serving you as a customer.

Whicker may use Eryn, our accounting assistant, to record and categorize transactions in QuickBooks and to answer internal questions about QuickBooks data, only as directed by authorized Whicker users. Eryn provides accounting support to authorized Whicker users, who review its work. Eryn posts entries to QuickBooks only after an authorized Whicker user approves them.

Text Messaging and Mobile Information

If you provide your mobile number when booking service, you agree that Whicker's Mobile Automotive may send you text messages about your service: appointment confirmations, technician arrival updates, estimates, and a review request after the work is complete. Message frequency varies with your service activity. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We use a messaging platform solely to deliver our own messages to you; it may not use your number for any other purpose. You can opt out of text messages at any time by replying STOP. Reply HELP for help, or contact us at info@whickersmobileautomotive.com. See our Terms & Conditions for the full text messaging terms.

How We Share Information

We do not sell, rent, or trade your personal information. We share it only with service providers who help us operate (for example, our scheduling, invoicing, and messaging platforms), and only so they can perform those services for us. We may also disclose information if required by law.

For the accounting connection, service providers may include Intuit, our hosting and encrypted-storage providers, Telegram when an authorized user sends information through the accounting chat, and AI service providers used to process an accounting request. Information sent through those services is also handled under their applicable terms and privacy practices. We do not share QuickBooks financial data with advertising providers for their own marketing.

Data Retention and Security

We keep customer records for as long as needed to serve you and to meet legal and accounting requirements. We take reasonable measures to protect your information against unauthorized access, loss, or misuse.

The QuickBooks connection backend stores encrypted OAuth credentials and limited connection metadata while the connection is active. It does not store a separate copy of the QuickBooks transaction dataset. A successful disconnect removes the local token record after requesting revocation from Intuit. If Intuit revocation temporarily fails, the encrypted record may be retained in a blocked, disconnect-pending state so revocation can be retried. Accounting-chat messages may remain according to Whicker's settings and the retention practices of Telegram and the applicable AI service providers.

Security measures for the connection include administrative authentication, one-time OAuth state and browser nonce checks, encrypted token storage, restricted server permissions, no-store response headers, and log redaction. No method of storage or transmission is completely secure, and these measures are not a guarantee against every risk.

Your Choices

You may ask us at any time to update or delete the information we hold about you, or to stop contacting you, by emailing info@whickersmobileautomotive.com or calling (843) 928-2819.

Connecting QuickBooks is voluntary and limited to authorized Whicker representatives. An authorized representative may disconnect the app through the Whicker connection page or revoke access through Intuit. Disconnecting stops new use of the stored connection after revocation succeeds; requests to correct or delete other records can be sent through the contact information above.

Changes to This Policy

If we make material changes to this policy, we will post the updated version on this page with a new effective date.